If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics. PROSĪnything good I could say about this software is offset by the fact the business is poorly organized. Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract. I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc). They offered me a 3% processing fee model in a bid to keep me as a client. I wasn't interested in paying more, frankly the software overpromised & underdelivered. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. They continued to text until I blocked them. They said they couldn't e-mail and that I must speak on the phone. I asked to please email these details and to not contact me on my personal line. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. The software is a little dated looking and is confusing to figure out where certain settings are located. Payouts are also relatively fast which is important to keep my business running. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. They really helped me find workarounds from my complex activity types. PROSĬustomer service is great for solving issues and answering questions during the initial consultations and onboarding process. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. ![]() Before, I had to manually create new bookings and import all viator bookings myself. ![]() Overall, I'm very satisfied with the functionality of peek pro. The complexity of some of the screens varies, although not significantly. I'm just being nitpicky when I say that I believe the checkout should be improved. But only put their fees in the "Taxes and Fees" section after that. Taxes are already included in the cost of our trips and rentals. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and-most importantly-is run by people. No customers are expressing a desire to go, particularly to Wayanad. ![]() As you are aware, it can be challenging to create a dependable system for our clients in our area. I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.
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